![]() You can now search by the record type alias. Unfortunately, with the upgrade, we’ve lost the ability to post news on the login screen. If you continue to have difficulty logging in, please submit a help desk ticket to for the good stuff! Here are some changes that we think you should know about (we think you’ll really like some of these!): NEW LOGIN SCREENĪccela has a new login screen with seasonal backgrounds. Please note: we’ve found that when using Chrome/Edge, neither browser will notify you that CAPSLOCK is on when you’re trying to log in, so if you have trouble logging in, check first to make sure you don’t have it on. Your user name and password should be the same as your production login. If you wish to do any testing with documents, please re-generate or upload a new document first. When we copy from one environment to another we are not able to maintain the links to any documents that exist on the records. We very recently copied your production instance down to Config so you will have some fresh data to work with (there are a few agencies that were not copied due to the need to maintain the version currently in Config). We’re finding that sometimes users will need to re-enable them when logging into the upgraded environment). Enable pop-ups (even if you’ve previously enabled pop-ups. Please make sure that you are on the most current version of Edge/Chrome and clear your browser cache ( for all time) prior to logging into Config. Internet Explorer is no longer supported. As you prepare to login and start poking around and/or do some testing (we hope you all will!), here is some information that will be helpful:Įdge and Chrome are now fully compatible and should be your go-to browsers for the Civic Platform (Accela back office). If you come across a form that is unusable (we tried to find them all), please let us know by submitting a ticket to the helpdesk along with screenshots (please note in the ticket that it related to version upgrade testing). Even though we’ve “fixed” most of the forms in Config, some will still look slightly different than you’re used to. ![]() Originally, we didn’t plan to push the updated forms out to Config and instead wait until the Production upgrade but ultimately felt that it would be worth the extra effort to push them out to Config for this round of testing. We’ve been working on a subproject to update the forms that were broken or unusable by the conversion, to the new format. Accela has a new form designer and all forms have been converted to the new designer which has caused the layout of some forms to change. One thing you may notice is that non-list forms (Example: Record Search form) may look slightly different. It should still look very familiar to you as there aren’t a lot of cosmetic changes. We encourage users to log into Config and take a look around. We will continue to update you with any new features and/or bugs that you will need to be aware of as you manage your day-to-day operations. ![]() ![]() The ePermitting team continues to test (we’ve been testing since mid-March), submit bug tickets and do a few configuration tweaks to help make this upgrade/transition as smooth as possible. Config environment has been upgraded effective May 2022 to Accela version 21.2.5 and is ready for users to jump in and take a look around During that time Staging will be unavailable. ![]() The Staging environment upgrade will take place the week of June 20 immediately following the Production upgrade. Post upgrade please use Chrome and or Edge. The upgraded version no longer requires the use of Silverlight so this won’t be an issue going forward.
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